Cookies & Privacy Policy

Last updated: 22 June 2026

This policy explains how Event AV collects, uses and protects personal information when you visit our website, contact us or enquire about our services.

1. Who We Are

Trading name: Event AV
Website: www.eventav.co.uk
Email: contact@eventav.co.uk
Telephone: 0333 210 0198

2. Information We Collect

When you contact us or complete an enquiry form, we may collect:

  • Your name
  • Your email address
  • Your telephone number
  • Your company or organisation name
  • Your event date and location
  • Details about your event and equipment requirements
  • Any other information you choose to provide

We may also collect basic technical information when you visit the website, such as your IP address, browser type, device type and pages viewed.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Prepare quotations
  • Manage bookings
  • Provide AV, equipment hire and event management services
  • Contact venues, suppliers or technicians where necessary
  • Process payments and maintain financial records
  • Provide customer support
  • Protect our website and business from misuse or fraud
  • Comply with legal and regulatory obligations

We do not sell your personal information.

4. Our Lawful Basis

We process personal information where:

  • It is necessary to provide a quotation or fulfil a booking
  • We have a legitimate business reason to respond to an enquiry or manage a customer relationship
  • We must comply with a legal obligation
  • You have given consent, such as for optional marketing or non-essential cookies

5. Sharing Your Information

We may share relevant information with trusted third parties where necessary to provide our services.

These may include:

  • Event venues
  • Technicians and event crew
  • Equipment suppliers and subcontractors
  • Payment providers
  • Accountants, insurers and professional advisers
  • Website, email and hosting providers
  • Public authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

6. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary.

  • General enquiries: normally up to 24 months
  • Booking and quotation records: normally up to 6 years
  • Invoices and financial records: normally 6 years
  • Website security logs: for a limited period unless needed to investigate an incident

7. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include password protection, access controls, secure servers, software updates, backups and website security systems.

8. Your Rights

You may have the right to:

  • Request a copy of the information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Object to certain uses of your information
  • Withdraw consent
  • Ask us to restrict how your information is used

To exercise your rights, email contact@eventav.co.uk.

9. Marketing

We may contact business customers about relevant services where permitted by law.

You can opt out of marketing at any time by using the unsubscribe option in a message or by contacting us directly.

10. Cookies

Cookies are small files placed on your device when you visit a website. They help websites function correctly, remember preferences and understand how visitors use the site.

Strictly Necessary Cookies

These cookies are required for website security, basic functionality, forms and remembering cookie choices. They do not normally require consent.

Analytics Cookies

Where enabled, analytics cookies help us understand how visitors use the website, which pages are viewed and how the website performs.

Non-essential analytics cookies will only be used after consent has been provided.

Third-Party Cookies

Some cookies may be placed by third-party services such as analytics providers, social media platforms, security tools or embedded content providers.

11. Managing Cookie Choices

When you first visit the website, you may be shown a cookie banner allowing you to accept, reject or manage optional cookies.

You can also delete or block cookies through your browser settings. Blocking essential cookies may affect how the website works.

12. Contact Forms

Information submitted through our enquiry form is used only to review your request, respond to you and provide the services you ask about.

Submitting an enquiry does not automatically subscribe you to marketing communications.

13. External Websites

Our website may link to third-party websites or social media platforms. These websites have their own privacy and cookie policies, and we are not responsible for how they use personal information.

14. Complaints

Please contact us first if you have concerns about how your information has been handled.

You also have the right to complain to the Information Commissioner’s Office.

15. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page.